YouVersion Connect Troubleshooting
If you are experiencing technical issues/errors, please try deleting website cookies or signing into another browser provider (Chrome, Safari, or Firefox). Please make sure you know your current credentials before attempting these steps.
Refresh Your Browser
- Click the control panel icon situated before the website address.
- Click on Cookies and site cookies.
- Click on Manage cookies and site cookies.
- In the "Site you're viewing" section, click the delete button next to each address you see.
- Reload the page and sign in with your credentials.
- Click Preferences under the Safari menu.
- Click the Privacy tab.
- Click: Manage Website Data.
- Type Bible.com in the search box and select it.
- Click Remove.
- Click the padlock situated before the website address.
- Click Clear cookies and site data.
- Click Remove.
Restart Your Device
Windows: How to restart your Windows's computer. (from Window's support website).
Chromebook: How to restart your Chromebook. (from Google's support website).
Mac: How to restart your Macbook. (from Apple's support website).
I Don't See The YouVersion Email I Expected
Check Spam/Junk Folder
- Sign in to your email Inbox.
- Look for a folder, category, or section labeled something like “Spam” or “Junk,” and select it.
- In your Spam or Junk folder: Look for emails from YouVersion or from YouVersion - the Bible App.
- If you see an email that looks like it’s from us: hover over the YouVersion part and wait a few seconds, until the return email address displays. If the return address says no-reply@youversion.com, then that email is from us.
- If your email program allows you to mark emails as “Not Spam”:
Do that to any emails you have from us.
If not:
Manually move any YouVersion emails from your Spam or Junk folder to your Inbox. - To ensure that you receive our emails in the future: Complete the following procedure to add YouVersion to your "Safe Senders" list.
Add YouVersion to your Safe Senders List
- With your email Inbox still open: Go to your email service’s Settings.
- You may need to go a level deeper than basic Settings, such as to “Advanced Settings,” “All Settings,” “More Settings,” or something similar.
- Look for a tab or setting called something like “Junk email,” “Spam filter,” or something similar, and select it.
- Look for a section called something like “Safe Senders,” “Allowed Addresses,” “Blocked List,” “Whitelist,” or something similar.
- If your Blocked List shows our email address, no-reply@youversion.com, or our domain, “youversion.com,” then follow the prompts to remove or delete them from it.
- If you have a Safe Senders or similar section, follow the prompts to add an email address or domain to it:
If your email service allows you to add domains, add youversion.com.
If your email service allows you to add email addresses, add no-reply@youversion.com. - Be sure you select Save before you exit.