YouVersion Connect Troubleshooting
If you are experiencing technical issues/errors, please try deleting website cookies or signing into another browser provider (Chrome, Safari, or Firefox). Please make sure you know your current credentials before attempting these steps.
Refresh Your Browser
Use the steps below to clear cookies on Chrome:
- Click the control panel icon situated before the website address.
- Click on Cookies and site cookies.
- Click on Manage cookies and site cookies.
- In the "Site you're viewing" section, click the delete button next to each address you see.
- Reload the page and sign in with your credentials.
Use the steps below to clear cookies on Safari:
- Click Preferences under the Safari menu.
- Click the Privacy tab.
- Click: Manage Website Data.
- Type Bible.com in the search box and select it.
- Click Remove.
Use the steps below to clear cookies on Firefox:
- Click the padlock situated before the website address.
- Click Clear cookies and site data.
- Click Remove.
Restart Your Device
Devices use various methods for shutting down and restarting, so the steps we outline here might not precisely match your particular device. We recommend that you refer to your specific device’s documentation.
Windows: How to restart your Windows's computer. (from Window's support website).
Chromebook: How to restart your Chromebook. (from Google's support website).
Mac: How to restart your Macbook. (from Apple's support website).
I Don't See The YouVersion Email I Expected
Check Spam/Junk Folder
- Sign in to your email Inbox.
- Look for a folder, category, or section labeled something like “Spam” or “Junk,” and select it.
- In your Spam or Junk folder: Look for emails from YouVersion or from YouVersion - the Bible App.
- If you see an email that looks like it’s from us: hover over the YouVersion part and wait a few seconds, until the return email address displays. If the return address says no-reply@youversion.com, then that email is from us.
- If your email program allows you to mark emails as “Not Spam”:
Do that to any emails you have from us.
If not:
Manually move any YouVersion emails from your Spam or Junk folder to your Inbox. - To ensure that you receive our emails in the future: Complete the following procedure to add YouVersion to your "Safe Senders" list.
Add YouVersion to your Safe Senders List
- With your email Inbox still open: Go to your email service’s Settings.
- You may need to go a level deeper than basic Settings, such as to “Advanced Settings,” “All Settings,” “More Settings,” or something similar.
- Look for a tab or setting called something like “Junk email,” “Spam filter,” or something similar, and select it.
- Look for a section called something like “Safe Senders,” “Allowed Addresses,” “Blocked List,” “Whitelist,” or something similar.
- If your Blocked List shows our email address, no-reply@youversion.com, or our domain, “youversion.com,” then follow the prompts to remove or delete them from it.
- If you have a Safe Senders or similar section, follow the prompts to add an email address or domain to it:
If your email service allows you to add domains, add youversion.com.
If your email service allows you to add email addresses, add no-reply@youversion.com. - Be sure you select Save before you exit.
