Didn’t Receive a YouVersion Email for Your Church Account?

If you were expecting an email from YouVersion—like a verification email, password reset, or invitation—but don’t see it in your inbox, don’t worry. This article will help you check common issues and make sure YouVersion emails can reach you successfully.

Check Spam/Junk Folder

1. Sign in to your email Inbox.
2. Look for a folder, category, or section labeled “Spam” or “Junk,” and select it.
3. In your Spam or Junk folder: look for emails from YouVersion or from YouVersion - the Bible App.
4. If you see an email that looks like it’s from us, hover over the YouVersion part and wait a few seconds until the return email address displays. If the return address says no-reply@youversion.com, then that email is from us.
5. If your email program allows you to mark emails as “Not Spam”:
   Do that to any emails you have from us.
   If not:
   Manually move any YouVersion emails from your Spam or Junk folder to your Inbox.
6. To ensure that you receive our emails in the future, complete the steps in the section below to add YouVersion to your "Safe Senders" list.

Add YouVersion to your Safe Senders List

1. With your email Inbox still open, go to your email service’s Settings.
2. You may need to go a level deeper than basic Settings, such as to “Advanced Settings,” “All Settings,” “More Settings,” or something similar.
3. Look for a tab or setting called something like “Junk email,” “Spam filter,” or something similar, and select it.
4. Look for a section called something like “Safe Senders,” “Allowed Addresses,” “Blocked List,” “Whitelist,” or something similar.
5. If your Blocked List shows our email address, no-reply@youversion.com, or our domain, “youversion.com,” then follow the prompts to remove or delete them from it.
6. If you have a Safe Senders or similar section, follow the prompts to add an email address or domain to it:
   If your email service allows you to add domains, add youversion.com.
   If your email service allows you to add email addresses, add no-reply@youversion.com.
7. Be sure you select Save before you exit.